“Great service Refurbish phone as good as new Customer support 100% Happy man????”

(Apple IPhone 6 Plus 16GB Grey Refurb) - Posted 10 years ago

“Told I would have it next day but on completion online says out of stock !!!! Waited 1 week so far”

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hi Simon, I'm really sorry to hear that you are still waiting for your phone and would like to help you wither look for an alternative or check the stock availability. Please provide me with a best contact number to disucss this further. Many thanks, Grace | E2save Customer Support Team

Posted 10 years ago

“I'm absolutely discussed and angry about your apparent service. We arranged for my phone to come on the Friday. I waited in all day and it never showed up. I rang in the evening to see where it was to be told it was coming on the Monday!!!!!!! Discusting!! I waited in allllllll day for nothing!!! Not only that 02 turned off my 3G because I should of been on 4g on my new phone ( the new phone that I had not received.) so I had to ring O2 to get my internet back on. Also... I rang your ridiculously priced phone line and was on hold for 20minutes before I even got to speak to anyone!!! I'm very angry and annoyed and will NEVER use e2save again. I work 2 jobs and care for my mum aswell and I'm sure you can appreciate how busy I am therefore I don't have time to arrange a full day to wait in for a phone that doesn't turn up!!!! Rebecca maxwell.”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hi Rebecca, I'm really sorry to hear about the delay with your delivery and that you temporarilty lost your service, I understand how frustarting this would be. If you would like to discuss this further, please provide me with your order number. Thanks, Grace Customer Support Team

Posted 10 years ago

“Very poor and badly manage service here despatched the Fone without carrying credit checks apparently which was there error and then expected me to return the phone because they messed up and the network wouldn't connect the line and then expected me to place another order with them I think not give these guys a wide miss”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

Hi Casseas, I'm really sorry to hear that you have received a phone without the credit checks being ran. I understand how frustrating this would be. As the goods remain our property, we would require the phone back. However, I would gladly arrange for a collection to take place. Please provide me with an order reference so I can do this for you. Many thanks, Grace Customer Support Team

Posted 10 years ago

“No help with getting connected - on hindsight it would have been easier to purchase from a phone shop and connection would have been immediate. Like the phone so far now that I am connected - could do with some instructions as am having to ask others how to do different tasks.”

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(Nokia Lumia 530 Orange) - Posted 10 years ago

Hi Patricia, I'm sorry to hear that you had initial issues getting the phone connected, I hope this has now been resolved. You can access a manual for the phone on Nokia's website, this will help you on how to use certain programmes and processes. Thanks, Grace | E2save Customer Support Team

Posted 10 years ago

“Very good service, would recommend”

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(LG G2 Mini Black) - Posted 10 years ago

“Having been pleased with my last e2save contract which has just expired, I look at many other mobile phone suppliers and e2save came up with the best deal by far; an immaculate refurbished iPhone 6+ on the best contract terms. The adviser was helpful, going through the various deals available, and everything was sorted out in a few minutes. The phone arrived the following day as promised. No doubt we'll talk again in two years time!”

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(Apple IPhone 6 Plus 16GB Gold Refurb) - Posted 10 years ago

“Excellent service, very helpful staff and the next day delivery was great. The ability to track your parcel was fantastic as I changed my lunch break at work and got home for the delivery.”

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(Nokia Lumia 830 Black) - Posted 10 years ago

“Really helpful and informative”

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(Samsung Galaxy Fame Blue) - Posted 10 years ago

“I bought monthly contract from e2save but unfortunately I reveived faulty mobile and while complaining I received very polite customer services that replacement would be sent. But again received faulty mobile. Simply wasting of time and money. I will never ever do business again with e2save”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Zia, Thank you for your review. I’m sorry to hear the two handsets that you received were both faulty. This is unacceptable and should not have happened. An investigation will be made with the warehouse to ensure out refurbished handsets are quality checked before being dispatched to customers. So that I can investigate and put things right, please could you provide your order ID so I can look into the account and contact you. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and look into this and put things right. I look forward to hearing from you and once again apologise for the inconvenience this has caused you. Kind regards, Mohammed E2save support team

Posted 10 years ago

“A seamless, efficient service! Very pleased with the whole process from start to finish! Thank you e2Save!”

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(Apple IPhone 6 64GB Gold) - Posted 10 years ago

“Excellent customer service, reliable, fast delivery, half the price, 100% recommdation from me.”

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(Apple IPhone 6 Plus 64GB Gold Refurbished) - Posted 10 years ago

“Received the phone within 1 day of order placed. But the device pack secure seal was broken and the device pack was also teared down. They advertised the device as a brand new with EE contract. But they have definitely sent either a refurbished or grade 2 phone. I couldn't believe they did this and I had to return the device and cancel the contract.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Ravikiran, Thank you for your review. I’m sorry to hear the handset you received was opened. I can assure you the handset was brand new and not refurbished. The seal was opened as the warehouse performs spot checks of around 25% of the handset. This is done to ensure all the items are in the box when received from the manufacturer. I apologise for any inconvenience caused. Kind regards, Mohammed E2save support team

Posted 10 years ago

“The Blackberry Classic was delivered very quickly and communication with the carrier was very good, keeping me informed several times as to the estimated delivery time which was met spot on. I had to buy the phone on line without having it seen first and discuss the functions with a fully trained sales person. I had bought the phone because it comes with an )2 contract. However, a guru in the shop who transferred my contacts over to the new phone told me that I had not a contract with them. O2 had been subcontracted to carry the traffic. Consequently I will loose locally available support by a real person rather than to have to rely on FAQ's and forums. Secondly, I had not been able to install my ntlword email address. The phone only provides preset fields for Google mail, Hotmail. The Guru could not help and referred me to the Virgin shop next. They could not help either. I rung Virgin and they gave me incorrect information over the phone. On the fourth day since having my phone I am still without my vital ntlworld email account. I am thinking of returning the phone. I had no such problem on the Blackberry Curve phone and naturally assumed that facilities would be the same if not better.”

Helpful Report

(BlackBerry Classic Black) - Posted 10 years ago

“The Blackberry Classic was delivered very quickly and communication with the carrier was very good, keeping me informed several times as to the estimated delivery time which was met spot on. I had to buy the phone on line without having it seen first and discuss the functions with a fully trained sales person. I had bought the phone because it comes with an )2 contract. However, a guru in the shop who transferred my contacts over to the new phone told me that I had not a contract with them. O2 had been subcontracted to carry the traffic. Consequently I will loose locally available support by a real person rather than to have to rely on FAQ's and forums. Secondly, I had not been able to install my ntlword email address. The phone only provides preset fields for Google mail, Hotmail. The Guru could not help and referred me to the Virgin shop next. They could not help either. I rung Virgin and they gave me incorrect information over the phone. On the fourth day since having my phone I am still without my vital ntlworld email account. I am thinking of returning the phone. I had no such problem on the Blackberry Curve phone and naturally assumed that facilities would be the same if not better.”

Helpful Report

(BlackBerry Classic Black) - Posted 10 years ago

“Easy to use service, super customer service and what promises to be giod value!”

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(Nokia Lumia 735 Black) - Posted 10 years ago

“Excellent service. Really happy that they're using DPD for their deliveries which allows you to check online exactly where your driver currently is and their expected time of arrival - definitely beats having to stay in for the entire day. Phone I received is also unlocked for other networks. A+”

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(LG G3 32GB Metallic Black) - Posted 10 years ago

“Ordered the phone on Saturday and arrived on Monday Delighted with the phone Excellent service”

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(Nokia Lumia 635 Black) - Posted 10 years ago

“Very happy with my recent purchase on your website good email through out process highly recommend”

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(Apple IPhone 6 Plus 16GB Gold Refurb) - Posted 10 years ago

“We have been using E2Save for several years to provide our mobile phones at cheap rates via cash back claim options and have never had any problems with any part of their service. Every change of phone contract has been done efficiently and every cash back claim made has been processed and paid without fuss. We have recommended this as a way of getting cheap mobile phone services to many friends and family and will continue to do so. They offer an overall first rate service.”

Helpful Report

(LG L20 Black) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews