E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very good”

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(Nokia 105 Blue) - Posted 10 years ago

“Call regard my gift and they sort me out very quick by calling the place that take care of that and letting me know only arriving next week”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Really impressed. Ordered the phone Sunday afternoon and it arrived Monday morning! The price was excellent too - even though it was an EE contract they would have charged £10 more per month for the contract and £50 for the handset which we got free! I never usually bother to review anything but I think these guys deserve the mention.”

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(LG G3 S Metallic Black) - Posted 10 years ago

“You operate a service that appears to be CPW but are actually e2save.com.I was sent a new 'phone with an inactive SIM that took me 5 days to activate with O2.When I called CPW customer services they re-directed me to e2save,washing their hands of the issue and saying it down to you.Your customer services gave me no useful advice and I ended up having to go to an O2 shop to get the phone sorted. I never want to deal with any Dixon CPW store or associated company again,I dislike one firm hiding behind the other and fobbing off the customers.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Derek, Thank you for leaving a review. It appears that you’ve been contacted by the Carphone Warehouse Upgrade Reminder Service who shares offices with e2save.com. I believe this is why you were referred to us when you contacted Carphone Warehouse as the location of the branch that processed your order would match with our location. I do apologise if the sales advisor didn’t explain to you clearly why your new sim remains inactive for around 5 days. This is to allow time for the parcel to arrive as if the new sim activates early you’d be left without connection on your original sim. I appreciate the time you’ve taken to leave a review about your experiences with us and will pass this information on to improve our services in the future. Kind Regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I did not appreciate the delay experienced between my old phone going out of service and my new phone being in service. I had colleagues trying to get hold of me for urgent advice. Fortunately our secretary was able to give them my land line”

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(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Janet, Thank you for your review. I am sorry there was an delay in your old service being switched over. I understand you must be frustrated with this and I apologise this affected your role of employment. Kind regards David, e2save.com support team

Posted 10 years ago

“After one week still waiting for the contact to arrange exchange faulty item. Houndreds emails with an ask about my details and nothing else , nothing more. Still waiting.”

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(Samsung Galaxy Alpha Silver) - Posted 10 years ago

Hello Jakub, Thank you for your review. I’m sorry to hear your item has developed a fault. I’ve tried to contact you today but have been unable to reach you. If you’d like to discuss this further please contact me on 01519 610 888 or through your online account via the following link; https://www.secure-mobiles.com/customer_login/login?wlcode=www Kind regards, Thomas e2save.com support team

Posted 10 years ago

“Absolutely fantastic deal for my new iPhone and fast delivery????”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Easy transaction. prompt delivery. thank you”

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(Doro 612 Black) - Posted 10 years ago

“Fast Delivery and quick response Thanks”

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(Nokia 105 Black) - Posted 10 years ago

“Good and helpfull”

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(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

“I got refurbishment Apple Iphone 6 with 02 network that is brilliant price and good quality”

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Posted 10 years ago

“Great service. Easy to use website. Received phones day after ordering. Really pleased with delivery. Phone just as described on website.”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 10 years ago

Author didn't leave any comments.

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(Nokia 105 Black) - Posted 10 years ago

“We were either mis-sold an upgrade or were sent the wrong handset and they didn't want to admit to the mistake. On contacting the customer services I was then given more misinformation. On trying the live chat system on the website I got the correct information and was promised I would receive a callback the next day. That was 4 days ago and I am still waiting. I would not recommend this company to anyone.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello Allison, Thank you for your review. I tried to call you today however you were unavailable. I’m very sorry for the situation. If you can let me know the best time to contact you I’d be able to discuss this further. Kind regards Chris e2save.com support team

Posted 10 years ago

“Service was efficient and fast very impressive”

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(Apple IPhone 6 128GB Gold) - Posted 10 years ago

“Very pleased with customer service”

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(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

“It was good.customer service but I didn't.receive the.phone.and I.got the wrong sim.card?”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

Hello Kirsty, Thank you for your review. I tried to call you today however you were unavailable. If you’ve received the wrong sized simcard I must apologise. In order to resolve this I recommend you contact Virgin directly on 0345 6000 789 and request a replacement sim. Soon as this has been received you can request a sim swap with Virgin network. With regards to the handset I’m unable to discuss the full details here. Please contact us via email, https://www.secure-mobiles.com/customer_login/contact to discuss further. Kind regards Chris e2save.com support team

Posted 10 years ago

“All good”

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(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

“I ordered a new phone from E2Save on Sunday at 17.00 It was delivered on the Tuesday and made 'live' with the same number on the Wednesday. First class customer service, first class product, competitive price plan, first class communication from delivery courier. Absolutely nothing could have been done bettewr to improve my buying experience. Thanks E2Save.”

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(Sony Xperia E1 Black) - Posted 10 years ago

“I'm very pleased with the service from E2save ,I got my order sorted out quickly and had no problems whatsoever overall 10/10”

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(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews