“Ordered iphone on Saturday pm, asked for it to be delivered Thursday, it was delivered on Monday and then received an email on Wednesday saying it would be delivered Monday !!”

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(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Simon, Thank you for your review. I tried to call you today however you were unavailable. Our handsets are shipped with next day delivery. I apologise if the handset was not delivered on your selected date. I have passed your feed back onto our warehouse team to avoid this in future. If you have any further questions please don’t hesitate to email us, https://www.secure-mobiles.com/customer_login/contact Kind regards Chris e2save.com support team

Posted 10 years ago

“everything went smoothly including keeping my existing number.was so easy and straight forward the icing on the cake-i have a nice shiny new touch phone and am paying less than before. p.s. e2save seem a good company to deal with”

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(Nokia Lumia 630 Black) - Posted 10 years ago

“Very easy to order online and phone was delivered exactly when it was meant to be. Very pleased with product and clear details for claiming cash back. Have used e2save for many years and never had the slightest problem claiming and receiving cash back.”

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(Nokia Lumia 530 Black Refurbished) - Posted 10 years ago

“I was skeptical about buying a refurbished phone, thinking it might arrive with scratches or blemishes; I was delighted to find my IPhone 6 arrived and it was in pristine condition! It looked 'as new' and I am completely happy with it. Of course the box had been opened and the resealed again, but everything inside it had the appearance of a new product. All the accessories were present and unopened. The phone was wrapped in film to protect it. I have an iPhone that is just as good as anyone else and at a considerable discount from the phone provider. I estimate I have saved £10 / month in tariff fees and I cannot calculate the overall saving. I'm a convert.”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

“Good service and very fast delivery. Thank you”

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(Nokia Lumia 630 Green) - Posted 10 years ago

“The process as a whole was simple and straight forward to use and the information required was easy to find, the only thing that worries me is that the q&a section isn't very well set out. Having ordered my phone with my free gift, ( Samsung galaxy tab 4) after three days now this gift had not yet arrived, can somebody please explain why.thank you”

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(Samsung Galaxy Alpha White Refurbished) - Posted 10 years ago

“The process as a whole was simple and straight forward to use and the information required was easy to find, the only thing that worries me is that the q&a section isn't very well set out. Having ordered my phone with my free gift, ( Samsung galaxy tab 4) after three days now this gift had not yet arrived, can somebody please explain why.thank you”

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(Samsung Galaxy Alpha White Refurbished) - Posted 10 years ago

“Helpful and good service”

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(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

“The overall service was very good, I detail need to do anything. The customer advisor was very helpful and explained everything. The emails with updates on my phone were very helpful, espeacially the tracking function for my phone.”

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Posted 10 years ago

“Really impressed with e2save easy to find good deal and easy to fill in and order, plus my phone came within a few days, really really pleased with your website keep it up!!”

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(Apple IPhone 5c 8GB White) - Posted 10 years ago

“I was promised a Samsung S4 mini with 4G which I never received the 4G connection? Even having ringing E2 save they said they would listen to the phone calls to make sure I was offered 4G but they didn't even get back to me a very poor service.”

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(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello Ryan, Thank you for your review. I am sorry for the experience that you have had with us and the lack of service you have received. I can see that we attempted to contact you originally but unfortunately we did not reach you. I have tried to call you today but you were unavailable. I have left you a voicemail containing more details regarding this. Please reply to me on here so I may call you back at a more convenient time to resolve your query. Kind regards David e2save.com support team.

Posted 10 years ago

“My phone did not come in a sealed package. The customer services were very helpful in replacing it but needed to collect the old phone before replacing it. Although that was collected on Monday, I am still waiting to hear (Wednesday today) when the new phone will be delivered. I am of course being charged for this contract from the date I originally ordered the phone.”

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Posted 10 years ago

“Received call out of the blue offering to upgrade my contract as it was coming to an end. Sales Advisor offered a reduced monthly fee SIM only deal that suited my situation. I explained what kind of mobile I had and a new SIM was posted to me....... That's were everything started to go wrong. The SIM arrived but it was the wrong size. I rang customer services, 10p/min, who blamed EE for the SIM, even though an e2Save invoice was included in the package, then I was put on hold for 20min whilst customer services tried to contact EE. Finally through to EE customer services who passed me from dept to dept, was told a replacement SIM was £10 but a manager would waive the fee and then cut off after 40min on hold. I rang EE back and after another 20min on hold was given two options; be sent a new SIM in 4-5 days, or have the SIM upgraded by text, pretty easy decision..... But still waiting for the text 3 days later. Really can't understand how so many people, 6 in total, couldn't come up with a straightforward solution. A real waste of everyone's time. This probably happens day-in-day-out in every customer services centre in the UK. As the front to a huge company this kind of service just isn't good enough; a simple SIM upgrade, that probably happens 1000's of times a day, should take seconds, not over 1 1/2 hours.”

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Posted 10 years ago

“Good service”

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Posted 10 years ago

“An iPhone is an iPhone, what more is there to say?”

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Posted 10 years ago

“A much superior phone (Nokia Lumia 530), delivered promptly, and at a lower monthly subscription than my previous phone. An excellent deal!”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“IM not happy with this phone, as the phone slow , small and really carnt do anything with it unlike other phone i have seen or used. IM dissatisfied”

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Posted 10 years ago

Hello Steven, Thank you for your review. I’m sorry to hear you are dissatisfied with your handset. Please can you provide me with your best contact number and I’d be able to arrange a call back, alternatively you can call us on 01519 610 888, we can then discuss your issue to the point of resolution. Kind regards, Jodie, E2save Customer Support team.

Posted 10 years ago

“Good phone (and good service)”

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Posted 10 years ago

“Quick delivery”

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Posted 10 years ago

“Excellent service ,delivery very quick & right on the time indicated by E2 mobiles”

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(Apple IPhone 5c 8GB White) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews