E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Quick and easy service - I especially liked that similar deals were displayed before you get to the checkout so you can evaluate your choices”

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(Sony Xperia Z3 Compact Orange) - Posted 10 years ago

“Very happy with the service !!!”

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(Apple IPhone 6 Plus 16GB Gold) - Posted 10 years ago

“Exceptional service, follow parcel spot on and simple to communicate any last minute changes. Would highly recommend.”

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(Apple IPhone 6 Plus 16GB Space Grey) - Posted 10 years ago

“Sales pitch and phone deal was really good. I got the deal I wanted and suited my pocket. The after sales service was poor. Was told phone would take three to five working days to deliver and I would receive email about delivery and tracking! After six days had heard nothing recalled the number to get answer machine and left a message as requested and nobody returned my call. Eventually afte seven days email and delivery details arrived happy days. No the delivery company will only delivery to somewhere that you sign for ( good idea as value phone is high). They only deliver during the week unless you pay extra for weekend. As a workiñg household this was not convenient and even though my wife only works PT you can't specify a time for delivery. I also left instruction for it to be left with a neighbour who was guarenteed to be home ans although this is a preferred option by the delivery company they ignored my request and stuck a delivery failed note through my door. I ended up driving for over an hour in rush hour traffic after work to a depot to collect my phone. Over all a poor experience and will not be using this company again for phone upgrades lesson learned don't take sales phone calls!”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Marcus, Thank you for leaving a review. I apologise for the challenges you have faced with the delivery of your upgraded handset. Please be advised DPD should advise an hour delivery slot on the morning of delivery and give the option for your parcel to be delivered to a neighbour at your request. On behalf of our couriers I apologise if this was not done. I am pleased to see this has now been delivered and have taken your feedback on board for something to be investigated further. If you could provide the best contact number for me to call you on and the best time to call I would be happy to discuss this further in order to obtain your feedback. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“Very reliable and quick. Very pleased”

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(Nokia Lumia 635 Black) - Posted 10 years ago

“I have just taken delivery of my phone. The service so far has been good and the deal I got was excellent. There was a slight miscommunication in terms of delivery dates, but e2save were apologetic and eager to rectify the matter. So why not a 'Very Good' rating? Here's why: The 'My Cashback Claim' process could be better explained. It doesn't explicitly say that it can be done by email. The implication is that the bill has to be posted, but then it says: 'You can also claim your cashback via postal mail by sending your claim to...' Why not state explicitly that cashback redemption can be done either via email or post? It also says: 'You’ll notice that the claim due option will show when you’re ready to claim.' Where exactly? In the status column? If so, then say so. And better to use the word 'status' than 'option' because the former corresponds with the term used in the table. Simple stuff and so easy to rectify!”

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(Nokia Lumia 735 Black) - Posted 10 years ago

“Call regard my gift and they sort me out very quick by calling the place that take care of that and letting me know only arriving next week”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“It was a very good service and arrived at the time stated Thank you”

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(Nokia Lumia 630 Green) - Posted 10 years ago

“good”

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(LG G3 S Metallic Black) - Posted 10 years ago

“Delivery must be improved.”

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(Samsung Galaxy S3 Neo White) - Posted 10 years ago

“Arrived on time .”

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(Apple IPhone 4s 8GB White) - Posted 10 years ago

“With all of the bad news from my orange account this week.From which i have received no feedback as yet, i am very dissapointed with both EE and carphone warehouse. The phone that i received today must be the most cheapest nastiest phone that i have ever seen. The only good thing is that my line rental as come down. WOW. Not a happy customer.”

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(Nokia 220 Black) - Posted 10 years ago

Hello Kevin, Thank you for leaving a review. I am sorry to hear you have experienced problems your Orange account. I am happy to have spoken with you today to find out you are pleased with the tariff you have been provided by us and that you are happy to continue using your previous handset. In regards to the challenges you have been experiencing with Orange. Please be aware I have called them for you this morning in order to schedule you a call back for after 6.15pm today. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“Purchased a nano sim on advice given. Should have been a micro sim. Had to go to store to rectify. So next time I'll just go the store first.”

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(Orange Pay Monthly Nano SIM) - Posted 10 years ago

Hello Michael, Thank you for leaving a review. I am sorry to hear you have experienced problems with the sim card purchased. I am pleased to see this has now been resolved and you now have the correct sim card for your handset. If you have any further queries please do not hesitate to contact us or leave a best time to call and I shall contact you to discuss in detail. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“lovely phone,great delivery,Irecommend”

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(Nokia 105 Blue) - Posted 10 years ago

“No problems quick service and very prompt delivery defo recommend thank you”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“ebay is a great way of buying and selling kit you no longer need”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 10 years ago

“Very efficient delivery of new phone. New phone very easy to set up - old number transferred more or less immediately.”

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(Sony Xperia M2 White) - Posted 10 years ago

“Pleased with phone, so far, but would the manufacturer consider putting a more comprehensive instruction book in with unit.”

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(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

“Easy to keep track of the order. Cashback details are easy to see and from experience, the process of claiming is straightforward”

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(Samsung Galaxy S5 Electric Blue Refurbished) - Posted 10 years ago

“Very good service”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews