E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“The Service is great , was not sure about ordering on line but it was very straight forward easy to order simple to follow start to finish, will use again when I need to. already told family members about the web site, excellent .”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

“Fast delivery. Good website. Need to be careful about any cash back offer as the payment is late (up to 8 weeks once claim is submitted and accepted by the company). It is far too long to make payment to customer by any company standard.”

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(Samsung Galaxy S3 Neo White) - Posted 10 years ago

“very good no hidden cost's x”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“After attempting to contact EE several times regarding something on their website and not being called back by a member of staff, I then had the pleasure of communicating with both Lucy & Mandy, who were incredibly helpful and sorted everything out. Would have been top marks had I got through to them originally.”

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(LG G3 Metallic Black) - Posted 10 years ago

“Had to send phone back as the screen was chipped and aluminium casing was dented. Waiting for replacement. Had to send the mobile via royal mail for £8 insured.”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Daniel, Thank you for your review and accepting my call today. As per our conversation, sending the handset back to us via Royal mail special delivery if you are not available for a collection under an exchange is necessary. This is for track, trace and insurance reasons. As this was a damaged item not caused by you this will naturally be reimbursed. I am sorry that you did not receive the item in excellent condition to begin with but glad we could resolve this for you in the first instance. Kind regards David E2save.com support team.

Posted 10 years ago

“Great features, and not just for the price. Fits in my bag unlike many larger phones. Selfie camera not quite as good as normal camera but better in low light than my previous Samsung selfie cam. Gorilla glass finish is indeed very robust but also super slippy - it likes to leap off apparantly flat surfaces so you may need a case just to provide some grip. I bought the green which is actually a kind of pale turquoise. Signal strength is very good (same network but better reception). Battery lasts well, getting a full day (although not watching tv or downloading much). Audio good. Other reviews of this phone suggest that the interface is not intuitive - can't say that I noticed any problems plus it nicely transferred over most of my previous android apps with zero input from me. Very pleased with this purchase and can't understand why it isn't a more popular phone.”

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Posted 10 years ago

“From placing the order to receiving the phone and text messages and the service is far better than anyone could expect. I am really impressed with everything .”

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(Samsung Galaxy S3 Neo Black) - Posted 10 years ago

“Ordered a new G3online with assistance of friendly chat room staff. I clicked on my preferred delivery date which was 7 days afterwards but the phone arrived the next day therefore costing me a weeks overlap on new and old contracts.”

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(LG G3 Metallic Black) - Posted 10 years ago

“ordered the galaxy S4 mini, arrived promptly. Very pleased with it does all I want from a phone, has a good camera with zoom ( think its 4x) easy to use admittedly I'm a basic user, text, phone, check emails and facebook and wanted a decent camera for snaps. I have also downloaded a few games”

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(Samsung Galaxy S4 Mini Purple) - Posted 10 years ago

“Very pleased x”

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(Samsung Galaxy S3 Neo White) - Posted 10 years ago

“Love our new phones great deal and thanks to helpfull staff ,Jude and gav:-)”

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(Nokia Lumia 635 Black) - Posted 10 years ago

“From the moment of contact, the e2save rep was very personable and very knowledgable with plenty of patience. My new contract was set up virtually immediately and my new phone arrived within a day or two. This was a hassle free upgrade process. Would definitely recommend e2save.”

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(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

“Excellent service and great quality product”

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(Samsung Galaxy S3 White Refurbished) - Posted 10 years ago

“Excellent service and great quality product”

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(Samsung Galaxy S3 White Refurbished) - Posted 10 years ago

“good deals but very poor and expensive communication from e2save. Selected the insurance but when needed they said it doesnt exist, clearly there on the email I received after ordering, yet denied by e2save and phone care when I thought I had lost phone, luckily I did not need it. Disappointed Shows how these big companies operate, under different names and always give wrong misleading information. Speciality is taking money not offering service.”

Helpful Report

(Apple IPhone 6 Plus 16GB Silver Refurb) - Posted 10 years ago

Hello Ahmad, Thank you for your review and for accepting my call earlier. I firstly want to apologise for the issues you’ve experienced with your order and have fed this back to our IT department as well as the agents you had received correspondence from. I’ve sent you my personal email address, please forward me your bills so I can organise a refund for call charges. I thank you for your patience. Kind Regards, Chris E2Save Customer Support Team

Posted 10 years ago

“did an upgrade but s2save thought it was better to put me on new contract I did not ask for or know about until I got a bill in from orange saying I was 78.00 in debt . and trying to get an answer prob find it easier to get in to c queen or pope . avoid”

Helpful Report

Posted 10 years ago

Hello Andrew, Thank you for your review. Could you please provide your Order reference so that we are able to contact you in order to discuss this in detail Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“This is a scam. I have refused to accept the parcel,have tried to contact e2 to no avail. Today,27 Jan.2015 I am still awaiting confirmation I have rejected delivery of the mobile using the only ref. no.given78644488. Item was despatched to me at 8 Swans Ghyll, Priory Road,Forest Row .RH 185PA. Please confirm cancellation and inform EE Orange that the mobile order is cancelled and you have receipt of it. Also please email me on this matter Thanks A Anderson-Dixon”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

Hello Anthony, Thank you for your review. I have looked into your review today and can see this was resolved this afternoon at around 1.15pm. If there is anything further we can help with please do not hesitate to contact us or leave a reply with the best time to call and we will be happy to call you to discuss in detail. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“I was sent the wrong phone. A member of staff phoned me as I was going into a Doctor's appointment and I asked him to phone me back. No one has - and that was 3 days ago! Dreadful service!!!!!!”

Helpful Report

(Apple IPhone 6 Plus 64GB Space Grey) - Posted 10 years ago

Hello Stuart, Thank you for your review. In regards to your handset I will need to call you in order to discuss this further. You have left no best contact number for us to reach you on. If you could provide the best contact number I will be able to contact you today in order to have this resolved as soon as possible. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“Helpful staff easy quick transaction Excellent”

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(Apple IPhone 5s 32GB Space Grey) - Posted 10 years ago

“I wish I never bothered with an upgrade. Problems keeping my original number.”

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(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Stephen, Thank you for your review. I apologise for the challenges you have faced while trying to upgrade your contract and keeping your current mobile number. If you could reply with the best time for me to contact you, I will call you directly in order to discuss this further. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews