E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Thanks to e2save I ve got best deal I'm customer last 7 years Best and fast services”

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(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

“I am very pleased with the service I received from esave the all round experience was great more places should be like this one i will use again and recommend to others”

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(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“Short one, was happy with the speed the phone was despatched to me but since ordering the phone I could have got a cheaper deal if I'd gone to car phone warehouse (£5 cheaper a month) for the exact same phone on the exact same tariff.”

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(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

“After reading some bad reviews the a cat back system i was a little nervous of buying from e2save however i have to say my experience was very fast efficient and made a great same for me on my monthly contract with ee i can recommend this service to anybody and i'm very happy with the process and i am the service i received”

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(Sony Xperia Z3 Black) - Posted 9 years ago

“Very good for the money”

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(Nokia 105 Blue) - Posted 9 years ago

“The communication was very good. I was informed very frequently with the latest updates. Delivery was very fast and efficient.”

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(Nokia Lumia 630 Orange) - Posted 9 years ago

“Phone very good , delivery excellent got the phone next day, very pleased with the service”

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(Nokia Lumia 530 Black) - Posted 9 years ago

“I bought a reconditioned phone for my granddaughter it came with no sim. I got a sim from the vodaphone shop but cannot register it so the phone is useless do not buy. I need cancel the contract”

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(Apple IPhone 5c 8GB White Refurbished) - Posted 9 years ago

Hi Patricia, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I'm sorry that you experienced such difficulty with your order. I have checked the delivery information and a sim card was sent with your handset. They are packaged separately from the phone, in a small plastic envelope. I can see that you have now returned your order and I hope that at some point in the future we have the opportunity to provide you with a service that is more representative of our company and its values. I look forward to hearing from you. Kind Regards Clare E2save support team

Posted 9 years ago

“no comments”

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(LG L20 Black) - Posted 9 years ago

“Great site great service great product :)”

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(Apple IPhone 6 16GB Gold) - Posted 9 years ago

“The young man I spoke with was charming, very polite and a pleasure to speak to......sadly I can't remember his name.......I love my up grade. ...am still learning all the different functions....The only problem I would say there is is the data is very slow to get certain sites on the internet i.e internet banking for one.......overall your service was excellent......Thank you”

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(Samsung Galaxy S5 White) - Posted 9 years ago

“Buying the BlackBerry Classic was a big mistake on my part. I admit to not being very good with hi-tech and this is DEFINITELY the wrong phone for me. It is difficult to use, has TINY keys and a small screen which doesn't seem to respond easily to my thumb/fingers. Plus, I am sure that there is something wrong with it technically, the END CALL facility doesn't work. This means that I am going to have to go into a shop in town to see if I can get it sorted out, which I am not looking forward to. I dread going into mobile phone shops, which is the reason I shopped online in the first place. Also the refund policy operated by e2save is very harsh, you can't get any refund once you've inserted the Simcard and used the phone, but how many people will want a refund before doing that?! So in conclusion I would say that this has been a very bad buy on my part. And yes, I KNOW, I should have read the small print more carefully beforehand so I am to some extent the author of my own misfortune. We live and learn as they say. And my negative experiences with e2save have most certainly been a learning experience.”

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(BlackBerry Classic Black) - Posted 9 years ago

Hi David, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve the number on our system is not a valid number. Please let me know the best time and contact number so I may call you and discuss this further. It's disappointing to hear you are unhappy with your Blackberry, we do offer a 14 return or exchange service. Were you offered an exchange at the time when you were told you couldn't return your handset? I look forward to hearing from you. Kind Regards Clare E2save Customer Support

Posted 9 years ago

“It was quick, easy and hassle free process for upgrade!! I would suggest to my friend..”

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(Samsung Galaxy S5 Mini Black) - Posted 9 years ago

“Very happy with the service it was prompt and arrived when they said also e2 staff were very helpful”

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(Apple IPhone 5c 8GB White) - Posted 9 years ago

“Very poor service! Clearly there is a major issue with the systems you operate as I had 3 phone calls after my order had been placed all after getting me to upgrade when in fact I had done this 2 weeks before. I was also told my phone would be here 3-5 days after order, took 2 weeks as it would only be despatched on the contract end date!”

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(Apple IPhone 6 16GB Gold) - Posted 9 years ago

Hi Julie, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I'm sorry that you weren't given the correct delivery information when you placed your order. It's not possible to send out your order before the contract start date but you should have been fully informed. When you are eligible to upgrade it is normal to receive a lot of calls, however as you had already placed an order I can imagine this was frustrating for you. I look forward to hearing from you. Kind Regards Clare E2save support team

Posted 9 years ago

“Can't complain about a Nokia phone for 99p!”

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(Nokia 105 Black) - Posted 9 years ago

“good experience, prompt service.”

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(Samsung Galaxy S3 Mini White) - Posted 9 years ago

“The product itself is excellent, however after selling me an upgrade for two phones only one was sent out. For days I left message after message and asked for a call back but never got a response. Eventually I spoke with someone who attempted to resolve the matter. Instead, they almost performed a needless credit search, potentially impacting my credit file. Thankfully a helpful person stopped this going ahead and arranged for my additional handset to be sent. I thought this had resolved the matter and brought my frustration to an end. It then transpired that they had cut off the old SIM card leaving my wife without acess to outgoing calls until the following afternoon when the new phone arrived, four days late. Thanks for the upgrade, excellent price and deal, just poor service.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello John, Thank you for your review. I apologise the issues you’ve had with your order and I apologise for the credit check almost being ran. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 9 years ago

Hello John, Thank you for taking my calls moments ago. I’m happy to confirm your concerns have been addressed and the issues have been resolved. Kind regards, Mohammed E2save support team

Posted 9 years ago

“just go the phone,trying to work it out but getting there.it is a great phone.10x10”

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(Samsung Galaxy S3 Mini White) - Posted 9 years ago

“The customer service side of things was good but my free tablet doesn't work so I have had to send it back not heard anything since and my phone was a day late”

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(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

Hello Keith, Thank you for your review. I apologise the issues you’ve had with exchanging your tablet. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 9 years ago

E2save is rated 4.4 based on 4,714 reviews